FAQs & Answers
Payment
Why do I have to pay a deposit?
What happens with my deposit?
Are there any additional fees?
Why do you need payment in advance?
Do you accept cheques or credit cards?
Does the rental price include VAT?
How much does Diesel cost in Europe?
Insurance
How are the campers insured?
What happens in case of a self caused accident,
theft or mechanical problem?
Does the insurance cover any country?
Campervan
How are the campers equipped?
What happens if accessories are damaged, lost or stolen?
Do the campervans have air condition and power
steering?
How much fuel do the campers need?
Do you have vans with automatic gearbox?
What about pets, smoking and candles in the campervan?
Is there a km limit?
Service
Do you offer pick-up from the airport?
Can I return the campers in the UK?
Why do you not have a phone number on your website?
Do you know in which countries free camping is allowed/prohibited?
Why do I have to pay a deposit?
As you know we offer budget campers. The deal basically works like a sale
and buy-back plus you get the camper insured and taxed. Like when you have
bought a car, you are responsible for maintenance and potential repairs.
Our campers do have third-party and fully comprehensive insurance with retension
of 1000 €.
Thus, is case of a self-caused accident or theft we keep your deposit. But
in any case you are liable max. up to the amount of the deposit. In other
words, we need the deposit as a kind of security.
What happens with my deposit?
Your deposit will be kept by us and given back to you when you return
the camper in good and cleaned condition. Only if the camper should
have some deficiencies / damages, if you had a self-caused accident
or it was stolen, the deposit or part of it will be kept as a compensation.
We also keep 200 € for potential speed / parking tickets and
will give it back to you after 5 weeks.
Are there any additional fees?
No, there are no additional fees for the basic rental. The stated
price includes everything (rent, equipment, tax, insurance, free km,
breakdown coverage). Ony if you want to be picked up at the airport
we charge an extra fee of 100 €.
The campers are rented out in clean condition and should be also returned
clean. Otherwise a cleaning fee of at least 100 € will be charged.
Why do you need payment in advance?
As you may not be the only person interested in a particular camper
we need this small payment in advance to give you the security to
get your desired camper at the desired date. As we had people not
showing up in the past (yes it happens) we are forced to take a payment
in advance. This guarantees you our low prices.
Do you accept cheques or credit cards?
In Germany, cheques are not familiar, so we do not accept them. We
do also not accept credit cards, as we are a very small business.
You can pay either by Paypal (even at handover) or bring the money
in cash when you pick up the camper (what we actually prefer). If
you wish to pay by Paypal, there is a transaction fee of 4%, but you
will probably save more than that on conversion fees.
Does the rental price include VAT?
Yes, VAT is included, so the price indicated is your final price.
How much does Diesel cost in Europe?
In Germany one liter is about 1,36 € (Oct 2011). For an updated
list of most European countries check here.
1 US gallon = 3,8 liters.
How are the campers insured?
The campers have a third party insurance and a fully comprehensive
insurance. In a case of a self caused accident the third party insurance
will pay for the damage of the other car(s) and/or people and/or facilities.
The fully comprehensive one will pay for the camper, minus the retension
of 1000 €. Our campers come with a breakdown cover which helps
you in case of a mechanical failure or other problem. Please call
us in any case of accident, theft or breakdown and we will try to
help you or give you advice!!!
What happens in the case of a self caused
accident, theft or mechanical problem?
If you have caused an accident the third party insurance will pay
for the others damage, the fully comprehensive insurance for the camper.
In case of theft you will be liable to the amount of the deposit.
Our campers do all have the German MOT and are checked regurlarly.
If despite of that a problem should occur you can call the breakdown
cover/roadside assistance. They will help you immediately if it is
a minor problem or tow you to a garage. If the problem cannot be solved
within a few days, we will reimburse you the rental price for the
remaining days. The roadside assistance will then pay for your transport
to Frankfurt. We cannot be held liable for additional costs.
Does the insurance cover any country?
The third party insurance covers every European country. If you intend
to go to any other countries, you need to get our confirmation.
How are the campers equipped?
We know that a lot of you come from overseas and dont want to carry
more than necessary. Therefore our campers are equipped with sink,
fridge (no freezer), 2 flame stove, flip up table, privacy curtains,
closet, cooking pots and pans, cleaning equipment, dishes, cutlery,
2 small pillows, towels, blanket, full propane tank and a full water
storage tank. You also could rent bikes, bedding, chemical toilet,
GPS, camping-table & chairs and more for just a small extra fee.
The safety equipment consists of a warning triangle & vest, first
aid kit and in some campers fire extinguisher. All our campers do
have CD/radio.
What happens if accessories are damaged
lost or stolen?
If accessories are damaged, lost or stolen, a replacement fee will
be charged?
In case of the GPS system this fee is EUR 160.
In case of the 2 bikes this fee is EUR 200.
Do the campers have air condition and
power steering?
Due to their age our traditional Westies do not have air condition
or power steering. Get back to the basics and have fun!
How much fuel do the campers need?
The fuel consumption is quite low when you consider the size of
the campers:
-8-10 liters / 100 km or 23-30 miles / gallon, depending on the manner
of driving.
Do you have vans with automatic gearbox?
No. Due to their age they all come with manual shift. It is recommendable
that you have some experience with manual shift, otherwise you could
have problems changing gears. But we will give you a short training
anyway, so that you learn how to drive the vans.
What about pets, smoking or candles in the
campervan?
We have a strict NO pets, NO smoking and NO candles policy. Evidence
of smoking, candles or pets in the vehicle is subject to a minimum
200 € cleaning fee.
Is there a km limit?
No, there is no such thing as a km limit. If you like you can drive
from the Arctic circle to Cicily with no extra costs.
Do you offer pick-up from the airport?
Yes, we do. For an extra fee we pick you up (or drop you off) at the
airports Frankfurt International (150 €), Frankfurt Hahn (150
€) or Cologne-Bonn (free).
Can I return the campers in the UK?
Generally we are interested in keeping our campers for a longer period of
time. However we know that a lot of you live in the UK or leave Europe from
London. Therefore, in some cases we offer you to either keep (purchase) the
campers or return them to our partner in the UK.
Please ask us in an individual case for the conditions.
Why do you not have a phone number on your
website?
We run our small business from home and thus use only our private
phone number. In the past we put it online. As most of our customers
are from countries with a big time difference to Europe though, we
got several phone calls at night. We hope you understand that we want
to get our sleep at night :-)
Of course we will give you our number on request and when you hire
a camper with us!
Do you know in which countries free
camping is allowed/prohibited?
Europe has more than 40 countries and each of them has its own regulations.
We try to keep the information as updated as possible, so please ask
us for the newest list.
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